This article will cover the components of the User Profile page and how to leverage this feature to keep tabs on you and your team members.

Navigate to a User Profile

Access your own User Profile

To access your own User Profile, click on your profile photo in the bottom left-hand side on any SalesHood page and select “User Profile” in the menu that appears.

Access other User’s Profile

To access another user’s Profile requires a Manager or Coach role. Managers can view their Team’s User Profiles, and Coaches can view all User’s Profile within the instance. To access another profile as these roles, you must first navigate to the Manage Users page, then click on the name of the user you would like to view.

The User’s Profile will get opened in a new window

About the User Profile

On the left-hand side of the page, you will see a brief overview on the user. Information here includes:

• Title
• Role in SalesHood (Individual, Manager, Coach or Publisher)
• Team they are assigned to (AKA their Manager’s name)
• Segment
• Time Zone

You can also click on “Show More” to view:

• Additional Teams the user is on (if they have more than one Manager assigned)
• Any Groups the user has been added to.

Badges

All the Badges that are awarded to the users are displayed in the User Profile.

The Badges section display the numbers of Badges awarded to the user. Hovering over the Badges icon displays the summary of the Badge.

The All Badges section displays a list of all the Badges awarded to the user in a separate pop-up window.

User Stats

On the right-hand side of the page, you will see various stats and progress data so you can stay informed on what content the user has participated in.

Learning

The top portion of this tab shows a brief summary of the content this user has participated in, including:

• Completion rate (the sum % of each Huddle or Path the user has participated in divided by the number of Huddles or Paths they are assigned or clicked into)
• Huddles completed (number of Huddles completed/number of Huddles assigned or clicked into)
• Paths completed (number of Paths completed/number of Paths assigned)
• Stories uploaded (includes both mobile and desktop uploads)

The bottom portion of this tab displays all the Huddles, Paths or both that the user has progress in. These may be filtered by the following:

• Working: Content in progress. Programs seen here are sorted into two groups, based on their activity:
  • Active: Content that is actively being worked on (can be seen in the My Work section of the homepage)
  • Inactive: Incomplete assigned content that no longer appears in the My Work section. For more information on the sorting logic of the My Work section click here.
• Accomplishments: Completed Content
• Host: Content the user has hosted
• Bookmarks: A User’s bookmarks.

This section will display content progress data for the user that spans over the entire lifetime of the account so there’s no need to worry about lost data!

Activity History

This tab is a running list of all activities that the user has performed in SalesHood. This includes Pitch submissions, Test answers, Excercise answers and Reviews.

Statistics

The final tab displays high-level account usage stats overview for the user. Data included here spans the entire history of the account as the other tabs do, and includes:

• Total number of logins
• Total time logged in to SalesHood
• Total number of activities (detailed in the Activity History tab)
• Total time watching videos in SalesHood

Editing the Profile

You can only Edit the following fields in your Profile. The edits can be done by clicking on the fields and choosing Check Mark.

• Name
• Title
• Email (Only a Coach can update Email)
• Location

Notes:

1. If a User is associated with Secondary instances, the Profile Picture of the user will remain the same in all the instances as the one set in the Primary instance.
2. Profile Picture can only be Changed/Removed from the User Profile in the Primary instance.
3. Only a Coach can update a user’s email from their User Profile. If the user is a part of multiple instances, the update must be done from Primary instance only.
4. If an instance uses SSO, the email cannot be updated via the user profile

If you have any questions or need further assistance with this feature, please reach out to support@saleshood.com.