Out-of-Sync Content

Content Synced from a Third-Party CMS

Library content can be synced in from multiple different sources via one of our third-party content management system integrations. When content is synced into SalesHood, the source of truth for that content is the external CMS system so that any changes made in the external system will be automatically reflected on that content in SalesHood.

What is out-of-sync content?

When content is synced from an external source, it may (in some rare cases) become out-of-sync. Content that is out-of-sync is inaccessible in the Library, and it must be re-synced before it can again be accessed in SalesHood.

Why is my library content out-of-sync?

Third-party content can be out of sync for a number of reasons. Some of the common reasons would be:

  1. The owner of the content has been Deactivated – Because the authorization for a third-party asset is directly tied to the user that synced the content into the SalesHood Library, if that user is ever deactivated, then the content that the user synced into the SalesHood Library will become inaccessible.
  2. The content’s authorization token has expired – Content synced in from another system must periodically be accessed in order to re-authorize the content sync. In some cases if content is not accessed for a significant period of time, then the authorization will expire and the content will need to be re-synced.

How can I re-sync content that is out-of-sync?

Re-syncing the out-of-sync content is can be done more conveniently in the Modern Library.

When content is out-of-sync, a Coach/Publisher can re-sync the content by going to the Modern Library and following the steps:

  1. Navigate to the out-of-sync content
  2. Hover over the content thumbnail
  3. Click Reauthorize

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